FAQs

How long will my order take to arrive?

Please see Shipping Information.

Do you ship internationally?

Yes, we do. Please see the Shipping Information page for pricing details.

Is there a number I can call for customer service?

Sorry, we can't come to the phone right now. Feel free to email info@houseofhuey.com with any questions you may have. 

I haven't received my order yet. What should I do?

Oh no! We're sorry to hear that. Please check your shipping method and confirm that the shipping time frame has passed. If the timeframe has passed, email us at info@houseofhuey.com with your order number.

Can I track my order?

Of course! Once your order has shipped, you're automatically sent an email with your tracking number.

How do I cancel my order?

If your order has not been fulfilled, you still have time to cancel. To cancel, email us at info@houseofhuey.com as soon as possible.

I ordered the wrong items. What should I do?

Always triple check orders before you place them! If your order has not shipped, we may be able to help. But we can't make any promises. You can email info@houseofhuey.com with your order number and we'll see if we're able to help.

An item I want is out of stock. What can I do?

You should've shopped sooner! JK, but seriously, there are 3 things you can do to be notified when an item is restocked:

1.     If the item is still online, go to the produce and enter your email to be notified when an item is restocked.

2.     Sign up for the company email newsletter (found at the bottom of our website). Some of our newsletters share items that have been restocked.

3.     Follow us on Instagram: @shophouseofhuey. Here, we post items that have been restocked.

I placed my order and my shipping info is incorrect. What should I do?

At this age, you should know your shipping address. JK, we know mistakes happen. If your order has not shipped, we may be able to help. But we can't make any promises. You can email info@houseofhuey.com with your order number and we'll see if we're able to help.

Can I get a refund for my order?

At this time, we do not offer refunds. If you're not satisfied with your purchase you have 7 days from the delivery date to return the item for a store gift card. Trust us, the gift card is as good as cash! Please reference our Return Policy.

How do I return my order?

Please reference our Return Policy.

I received the wrong item. How should I go about returning it?

If you received the wrong item, firstly, we apologize! Email info@houseofhuey.com with your order number, incorrect item received, and what you are missing from your order. We will take care of you!